Account & Data Deletion

App: Winksi
Provider: HEKOM – Gjorgje DOOEL ("HEKOM DOOEL"), Depa Kavajova 21, 1000 Skopje, North Macedonia
Contact: winksi.app@gmail.com
Effective Date: September 27, 2026

You can delete your Winksi account at any time. This page explains how, and what happens to your data.

How to Delete Your Account

1. Open the Winksi app and sign in.
2. Tap the three-dot menu (⋮) in the top corner of any page.
3. Tap Delete Account.
4. In the confirmation prompt, tap Delete, or tap Cancel to keep your account.

If you cannot access the app, email winksi.app@gmail.com from the email address linked to your account. We will verify your request and process the deletion.

What We Delete

When you delete your account, we delete from our active systems:

• Your login account and account information, including your email address and date of birth.
• Your profile, including display name, bio, age information, age signals, block list, and push notification tokens.
• Your account's connection records.

We also attempt to remove related data promptly, including your winks, profile photos, your presence in venue lists and venue history, references to you in other users' connections, undelivered messages, pending notification data, and pending corroboration requests involving you. These cleanup steps are attempted promptly but are not guaranteed to complete immediately.

Your Device and Messages

• Successful account deletion clears the app's local message data on your device and attempts to remove any pending encrypted report evidence and its key.
• Messages you sent that were already delivered are stored on the recipient's device and are normally removed by their app after about 30 days. These copies are outside your account and are not controlled by account deletion.
• Private messages are not kept on our servers after delivery in the ordinary course.

What We Keep, and for How Long

Some limited data may be kept after account deletion where needed for safety, security, moderation, or legal compliance:

• Report evidence: If a conversation involving you was reported, conversation snapshots already submitted, from the reporting user and, where collected, from the reported user, may remain until their scheduled expiry 45 days after the report.
• Pending corroboration requests: We attempt to cancel pending corroboration requests involving you. Report records and evidence already submitted may remain for the applicable moderation retention period.
• Report records: Records such as report category and status are kept for about 1 year.
• Legal retention: Information we must keep by law, court order, or legal preservation obligation is kept for as long as required.
• Backups: We do not promise immediate removal from backup systems. Any backup copies are kept only for the backup's limited retention period and are not used for ordinary operations.

Scheduled deletions may occur shortly after the stated time. After the applicable retention period, the data is scheduled for deletion in the ordinary course, subject to legal preservation obligations and limited backup retention. These periods match our Privacy Policy.

Questions

Contact us at winksi.app@gmail.com.